Please be aware that the complaints and appeals process has been agreed nationally across specialty recruitment and applies equally regardless of the specialty to which you have applied. The policy is available from the Medical Training Recruitment website.

In the case of recruitment to the specialties participating in nationally-coordinated PHST recruitment, complaints should be made to the PSRO via the support portal in the first instance. We will make the initial investigation and liaise with regions where applicable. 

If you wish to make a complaint, you must also fill out and sumit the 'complaints policy and submission form' document which can also be found on the Medical Training Recruitment website. 

Please ensure that you read the national complaints policy before making a complaint or appeal, as it will need to fall within the scope of the policy in order to be considered. If it does not fall within the scope of the policy it is likely your complaint or appeal will be rejected.

If you wish to make a complaint about a medical specialty where the process is not coordinated by the PSRO, you should direct your complaint to the organisation responsible for the vacancy. This includes medical specialties not part of the nationally-coordinated process and recruitment to academic clinical fellow posts in medical specialties.

If you have concerns about the recruitment process that fall outside of the national complaints policy, you are able to raise your concerns confidentially by email to [email protected].